Getting ready for Spark26

As we gear up for Spark26, the Service Desk Institute's flagship conference on 19-20 March 2026 at the Hilton Birmingham Metropole, we're thrilled to announce that Visibility Platforms is teaming up with Unified Praxis to attend and demo our collaborative solutions.

Together, we'll be talking to customers about practical ways to dramatically reduce the number of critical incidents while optimising operations. Attendees will benefit from a FREE operational health check from both our teams.

At Visibility Platforms, we partner with elite observability and AIOps vendors like Dynatrace, BigPanda, Elastic, Apica, and Groundcover to deliver broad operational insights and automation. Unified Praxis brings deep expertise in Service Management, IT tooling, and architecture—particularly in platforms like ServiceNow and related ITSM ecosystems like Halo.

By combining our years of hands-on experience in observability with their proven track record in service management and tooling architecture, we offer a truly unique proposition. We've already helped organisations achieve remarkable results together: > Reducing critical incidents by up to 90% > Slashing tooling costs through smarter consolidation and efficient data handling > Introducing more efficient processes that move toward semi-automated operations. This means faster mean time to resolution (MTTR), fewer major incidents, and teams that can focus on innovation rather than constant firefighting.

Whether you're dealing with alert fatigue, fragmented tools, or rising operational complexity in hybrid environments, our joint approach bridges observability data with service management workflows to create proactive, resilient IT operations.

If you are attending Spark26, pop by our booth for some swag and a free healthcheck.