Customer: Adecco Group, Prague
Solution: New Command & Control Center
Service: Event Management Integration, Tooling Strategy, Application Onboarding
Onboarding: 300x Business Critical Applications
Business Value: Fewer critical incidents, fewer business outages
Video: Link to Video
We helped Adecco to develop and apply a tooling strategy that aligned to digital strategy.
Developed on boarding templates for Cloud Infrastructure and APM monitoring, Kick started on boarding and monitoring.
Reliability and Event Management
Integrated monitoring tools with Servicenow Event Management Module.
Developed self healing playbook to handle simple task execution to reduce critical incident.
Critical Incident Support
Lead critical incident support using new tools and processes. On hand to support incident managers.
Become more predictive and preemptive, help avoid business impacting incidents.
Adecco Group now have better visibility of key applications. The ability to assess business impact is instant.
As soon as the first applications were on-boarded in the command and control center, the level of intelligence and visibility improved, allowing analysts to make much better decisions and faster.
New tools were deployed to deliver unparalleled end to end visibility for the first time. The introduction of remediation from Servicenow allowed preventative measures to be introduced and allowed application services to continue without disruption.
One of those new tools from Activu Corportation introduced an industry first augmented visual intelligence solution. When a critical incident is logged in the command center, the video wall and operator workstations adjusted to display the corresponding tooling insights.
What our customers say about us
"Visibility Platforms are deeply skilled in system integration and observability command center domains which have been invaluable to us and our clients.
The team have unmatched expertise which helps us select the right tooling and integration options"
John Desmond, SVP Markets and Strategy
"Visibility Platforms have been the go-to partner for us to land the best in class tools as part of our clients capability and function builds.
In project mode they bring real world experience in enabling technical solutions to come to life that in turn provide the bedrock for new or improved functions and capabilities to deliver from day 1.
When building enterprise capability, tools is a key component and there is no other team we would rather work with when tooling is a required deliverable of a client engagement"
James Warren, Managing Director
Harrison James Limited